In general, all sales are considered final. All claims, including non-defective item returns, must be made within five (5) days after receipt of goods. A restocking fee of up to 30% of the value of the merchandise may be imposed on non-defective returns. Please contact us for our policy on damaged or defective item returns.
The following criteria must be met to qualify for a refund:
Product must be in original packaging
Product must be unused
Product must not be damaged
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund or to charge a 30% restocking fee.
In order to return an order, you must contact us first. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
Returns can be mailed* to:
31043 Hershey Way,
Hayward, CA 945446
*Include your order number inside your return package.